Privacy policy

 

Ozmx Superstore is committed to protecting the privacy of everyone who shops or interacts with us. This policy sets out our commitment to you on privacy.

We abides by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

We may collect personal information about you online through our websites and using our social media accounts and pages. By providing your personal information to us and by using our website or joining our loyalty programs, you are consenting to us collecting your personal information and using it in accordance with this privacy policy.

Collecting personal information

Ozmx Superstore may collect personal information from you including your name, address, date of birth, phone and other contact details, email address, merchandise information, method of payment and any other information you provide to us. We may also collect transaction information relating to your purchases with us and your preferences.

Ozmx Superstore collects personal information in the normal course of providing goods and services to you. These goods and services include:

• Processing online purchases and payments;
• Registering an online account;
• Registering a loyalty account;
• Processing credit card purchases;
• Purchases and arranging product holds;
• Deliveries of purchases;
• Processing gift card, PayPal and Zip purchases;
• Using of social media accounts, apps and pages and log-ins (which may be hosted by third parties);
• Processing refunds; and
• Signing up to receive Ozmx Superstore email marketing communications.

If you do not provide us with this information then Ozmx Superstore may not be able to provide any services you may have requested.

Why do we collect your personal information?

We collect personal information as detailed above, which we may use to:

• Process and complete transactions;
• respond to your questions;
• provide you with information about our products, services and offers;
• conduct loyalty programs; 
• comply with any applicable legal obligations;
• improve our website, products, services and offers

We may also use personal information to customise our services, to provide relevant consumer information and to provide marketing and re-marketing communications.

Use of your personal information

In most circumstances personal information will be collected directly from you. Ozmx Superstore may use your personal information to keep you up to date with our product ranges, specials, promotions and offers that you may be interested in including for direct marketing and to develop new product ranges and services that meet your needs. Specifically, you authorise Ozmx Superstore to contact you regarding your purchase and use of our online store and in relation to any Ozmx Superstore membership or loyalty programs that you have joined.

Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information, maintain technology products to prevent unauthorised computer access and use SSL (secure sockets layer) encryption technology when processing your financial details at our online store. The majority of personal information collected is stored within Australia.

Ozmx Superstore does not sell or trade any personal information collected.  We may share personal information with our related corporations and service providers, contractors who help us provide services, and/or trading partners. We often need to share your information with companies who perform parts of our service delivery. This may include:

• Service providers e.g. IT service and software providers, systems administrators, mailing services, remarketing platforms, data analysis; and payment and order processors;
• Regulatory authorities;
• Professional advisors; and
• Any other third party required by law.

Where we share your information, Ozmx Superstore will ensure that these third parties protect your privacy in accordance with applicable laws.

Unsolicited information

Ozmx Superstore may in turn receive unsolicited personal information about you from third parties or from you directly. For example, unsolicited information may come into our possession during the course of dealing with customer complaints or general enquiries. If it is clear to us that we should not have collected that information, Ozmx Superstore will destroy or de-identify that information, provided it is lawful and reasonable to do so.

Email marketing communications

If you have registered to receive email marketing communications from Ozmx Superstore we reserve the right to contact you in relation to Ozmx Superstore and to create an account for you for any of our membership or loyalty programs. You can opt-out of receiving email marketing communications at any time. 

 

Linking to Third-Party Websites

When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy, Ozmx Superstore is not responsible for the actions of any third-party websites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies only to information collected by us.

Cookies

Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising on our websites, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies. If you do not wish to allow cookies then you may elect to disable cookies, using your browser settings.

Online Ordering security

Ozmx Superstore adheres to credit card and personal information being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure. Ozmx Superstore uses Secure Socket Layer (SSL) technology. SSL Certificates give high-security Web browsers information to clearly identify a Web site organisational identity. This encrypts all the information you send across to us including your credit card details.

Updates to this policy

Ozmx Superstore may update its privacy policy from time to time without notice, and an updated policy will be posted on Ozmx Superstore's website.

Right of access and correction

You have the right to review, amend or delete your personal information that may be held by Ozmx Superstore by making a request to our customer service team. We will take all reasonable steps to comply with the request, except where it is not possible for legal reasons. To protect your privacy and the privacy of others, we may need to verify your identity before we can give you access to, or change, your personal information.

Questions – Contact Us

If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact us on Monday - Friday (9am - 5pm AEDT).